Nati ♪ ♪ HARRY: Welcome to the roof garden.

Selfridge's is launching our biggest Beauty event ever.

And to celebrate, we have 50 very generous gift vouchers ready to fly.

Luxury treats on us.

In skin care, perfume... And cosmetics.

(laughs) Mrs. Edwards, the Head of Beauty.

Will you do the honors, please?

(camera pops) (cameras popping) KITTY: This beauty event is very important for Selfridge's.

What's the "application demonstration"?

Colored cosmetics.

I've worked with renowned cosmetologists, from Paris and America.

I'll be giving our customers some expert advice.

Congratulations.

Oh!

Head of Accessories.

I gather it's official now.

Really?

And Miss Mardle's running Fashion.

And Miss Calthorpe has proved herself more than capable.

Oh... You must be our youngest Head of Department.

You'll get the hang of it in no time.

Thanks.

There are days when I wish I had a nice small department like Accessories.

(both chuckling) Seriously, Grace, that's great news.

Oh, I wasn't sure I was good enough.

Of course you are.

Anyone says any different, you send them to me.

Ooh.

We should go out and celebrate.

Ah, if you say so, Mr. Selfridge.

(laughs softly) MARDLE: On busy days, it's like Piccadilly Circus in here.

Women need to see the clothes.

So, here we have models showing garments, like the Lanvin collection while customers sit and watch.

You've surpassed yourself.

Just a few changes.

No, really.

Selfridge's wasn't the same without you.

Now, I have a favor to ask.

Tomorrow is my wife's birthday.

I would like to do something special for her.

Could Doris come in, pick out a few new dresses?

Yes, of course Mr. Grove.

Thank you, Miss Mardle.

So this loan will be for a housing estate?

That's right.

That won't make any profit?

Well it'll be homes for ex-servicemen and their families.

£30,000.

That's a lot of money for a personal loan, even for you.

That's why you're here.

A lot of money... for a man with very few assets.

Your townhouse is leased.

Mm.

I own the largest store in London.

You own 51%.

As a shareholder.

CRABB: I just wondered if he'd said anything.

Since the board meeting.

Not to me.

Things are... uncomfortable.

You did the right thing, Arthur.

I know it wasn't easy.

And nor is this.

We let the women go today.

Chief won't like that, either.

You can have your loan, Mr. Selfridge.

Thank you.

But with so few assets, the bank will insist on a higher rate of interest.

Mm.

How high?

Around 15%.

Cigarette, sir?

Yes.

MAN: Spare any change for a soldier?

Makes you count your blessings, doesn't it?

Some of us come back without so much as a scratch.

Yes.

We were lucky.

Thanks, guv.

We're in the wrong game.

CRABB: The bank manager?

Nobody told me.

Mr. Selfridge's personal bank manager, Mr. Crabb.

Nothing concerning the store.

We'll be in touch.

Mm.

Mr. Grove, Mr. Crabb.

Chief.

The surplus female staff.

It's their last day.

I haven't forgotten.

Shall I ask them to assemble in the loading bay?

Have them come to my office.

A personal farewell is the least we owe them.

We need to agree who's doing what for this beauty event.

There's the window, something for the Palm Court, and all of the displays.

Henri.

I heard you.

Oh, that's a relief.

(sighs) I'm sorry.

It's just that... Well, it's... it's been like this for weeks now.

Like what?

Me talking to myself, you not talking at all.

You know, I just want to help.

If you'll tell me what's wrong.

There's nothing wrong.

HARRY: When you started working with us in the loading bay, we thought it would only be for a few months.

It's been four years.

I wanted to say thank you.

You'll get references, of course.

(sobbing) Sorry.

It's just... References won't mean nothing out there.

There's hundreds of women looking for jobs.

And a month's wages in hand.

And when they run out?

I loved it here.

And I was good at what I did.

Yes, you were.

♪ ♪ Miss Hawkins.

Well, Myra says there's jobs in the East End.

If you can use a sewing machine.

I want a job doing what I'm good at.

Lifting and driving.

That's all men now.

You want a job?

What's wrong with that?

Four years we was out in France.

And now look at us, left selling fags on the street.

Why don't you go home, stick to what you're good at.

Keeping house and having kids.

MAN: Yeah, and other things.

And what are you good at?

Come here and I'll show you.

(men laugh) Aw, leave 'em, Connie.

That's right, run along.

(short laugh) You're pathetic.

Well, that's it, they're all gone.

Mr. Crabb says a month's pay is very generous.

Well, your mom would say, "Have you done all you could to help?"

This housing estate-- that will help, won't it?

I mean, not the women who've gone today, but... but other women.

Families in need.

Mm.

Your mother might say that, too.

Listen, Gordon, I appreciate you stood up for me at that board meeting.

Sometimes maybe I'm a little hard on you.

It meant a lot to me.

(knocking) Mr. Selfridge, your car is outside.

The auction is at 6:00.

Come on, let's show 'em what we're made of.

Who do they think they are, harassing innocent women like that?

There are lots of ex-servicemen out of work.

Peas are for everyone, Connie.

So you're saying they were right?

No, just jobs are thin on the ground.

Don't I know it?

Well, what are you going to do?

You can't sit around here all day.

I could help keep house... while you're out?

You need another job.

Isn't there anything at Selfridge's?

What about your beauty event?

You could put a word in.

Pull strings.

You're always saying how important you are.

Could we leave this to...

I worked my way up the ladder to get where I am.

Nobody did me any favors.

You want work, Connie, you get up off your behind and you start looking.

(sighs) (door slams) Lovely chops.

AUCTIONEER: Lot 43.

An opportunity to purchase undeveloped land in Acton, West London.

Ten acres of prime, arable land.

Just five miles from the center of London.

Easily accessible from the Uxbridge Road with transport links to the west and south.

With multiple access points and a lake at the heart of it, it's an attractive proposition for housing developers or commercial property.

Offered for sale freehold.

(whispering): It shouldn't go for more than £14,000.

15 at the most.

That's my limit.

Bids are invited to start at £10,000.

£10,000, anyone?

£10,200?

£10,400?

£10,600?

£10,800?

(whispering): They'll all be out by 14, you watch.

AUCTIONEER: £11,000.

Gentlemen, we have £14,000.

Who will give me £14,200?

£14,400?

(whispering): I told you.

Any advance, £14,200?

£15,000.

AUCTIONEER: £15,000 from Lord Loxley, new bidder.

£15,200?

Mr. Selfridge?

Sixteen... thousand.

Pa, you said 15 was your limit.

AUCTIONEER: 16,500?

Seventeen.

(crowd gasping and groaning) 17,500?

20,000.

(loud crowd chatter) £20,000.

Pa, what are you doing?

AUCTIONEER: Lord Loxley?

(sighs) 25.

(crowd groaning, murmuring) 27,000.

(loud murmuring) Do we have a sale?

28.

(loud groaning and murmuring) Mr. Selfridge?

Your mom would have wanted this to happen.

30,000.

(crowd groaning and muttering) £30,000.

Gentlemen, are there any more bids?

Lord Loxley?

For the first time, for the second time, for the third and final time.

Sold.

(loud groaning and crowd chatter) Loxley.

I heard you were back.

Did you miss me?

Why were you bidding?

It's a public auction.

You didn't want that land.

And you don't know when to stop.

In business, Selfridge, never let your heart rule your head.

Stay away from me, Loxley.

Me and my family.

Why so unfriendly?

You got what you wanted.

And so will I. Pa, where have you been?

We're meant to be having a family dinner, I told you.

Where is Serge?

Getting dressed.

(shouting): Serge!

What's the matter?

We went to an auction for the land.

Lord Loxley was there.

What's all the shouting?

Did you tell Lord Loxley about the housing project?

Why?

Because he just bid against me, pushing the price up.

Maybe we've discussed business affairs.

You've what?

Loxley's interested in my passenger plane.

I told you to have nothing to do with Loxley.

And I told you it was none of your business.

Serge!

HARRY: You're married to my daughter.

You live under my roof.

That makes it my business!

Then why don't you back me?

I'm sure this is all a misunderstanding.

HARRY: Loxley is using you to get at me.

He believes in me.

He is trying to undermine me and my family!

You're doing a pretty good job of that yourself.

(gasping) Serge!

(Rosalie crying) Serge, come with me.

But I am in the...

I think you've said enough.

(speaking Russian) Serge!

I will not be made a fool of.

I understand, but you must calm down.

I'll talk to Rosalie.

(sighs) We should do these family dinners more often.

You're busy.

Oh.

Yes.

Doing my homework.

Is Henri back?

No.

I thought you were out together.

I needed a walk.

Well, it's... it's not late.

He could be home any minute now.

Yes.

Good night.

Good night, Agnes.

(sighs) (sighs) (sighs) (sniffles) (elevator bell dings) Have to say, it's a relief to be at work today.

Mm.

Good morning, Miss Plunkett.

Could you send a card to Miss Webb?

Just say, "I won the field."

She'll understand.

Agnes?

I need to talk to you.

I heard you got married.

Congratulations.

Thank you.

Henri's one of my regulars now.

That's why I'm here.

Um... he isn't himself.

He hasn't been since he, um... since he got back.

And he won't talk to me about what happened to him, so I, um...

I thought he might have said something to you.

No, he hasn't.

I'm sorry, I shouldn't have come, I...

I just didn't know who else to... ask.

Henri was in Verdun.

I don't know what that means.

What happened?

Thousands of them died.

Shelled, shot, gassed and starved.

Starved?

I heard some stuff, here and there.

Supply lines got cut off.

They were trapped, no food or water, no way out.

Agnes, there are some things you don't want to know.

I have to.

Please.

(sighs) One soldier talked about bodies, mounds of them, piled up, and left there to rot.

The living lying next to the dead.

Hell on earth, he called it.

So that's what happened to Henri?

I don't know.

And what happened to you?

I've a club to run.

Of course.

Thank you.

This color is perfect for you.

It's beautiful.

How's little Ernest?

Oh, he's a happy dumpling.

I'm very lucky.

Beautiful children and a wonderful husband.

And now this.

Mr. Grove is so good to me.

Is everything all right, Doris?

Yes.

Perfectly.

(footsteps approaching) Morning.

Have you been here all night?

I've been working on the beauty event.

I was worried.

I'm sorry, I just got sketching, thinking about the window, and... and then I had all these ideas.

Can I see?

When they're ready, yes.

You used to do that all the time.

(laughs) "Don't look, it's not ready."

Yes, I did.

I feel like I used to: excited.

Do you want to go home and get some sleep, have some breakfast?

When I'm finished.

(elevator bell dings) Thank you.

I've had a lovely time.

Thank you.

It was my pleasure.

Good-bye.

No!

Go away!

Let go!

Doris?

Just leave me alone!

Are you all right?

Who was that?

I don't know.

Was it one of those men from outside?

Oh, I'm sure he was harmless.

Please, I'm quite all right.

I'll get a taxi home, don't worry.

Ma'am, I took the liberty of visiting Princess Marie's flat yesterday.

Go on.

Well, she said it was being redecorated?

While she racks up a huge hotel bill in Mr. Selfridge's name, yes.

I saw no sign of renovation.

And the family who live there now would find it most inconvenient.

They rented the apartment when the previous resident moved out, leaving several unpaid bills behind her.

(sighs) Princess Marie?

Thank you, Fraser.

Good work.

Ma'am.

Can I help?

I need to do this myself.

I need to know if I still have it in me.

You haven't slept in 24 hours now.

Please, this is the first time I've felt like I'm really here.

Doing what I used to.

See you later.

(birds chirping) (sighs) (horn honks) Cosmetics demonstrations are in the Palm Court.

If you'd like to make your way up, we'll begin shortly.

Morning.

Morning.

Morning.

Most of us learn about beauty from our mothers.

But these products are all new.

Well, my mother wouldn't know where to begin.

She might also wonder if it was all entirely... proper.

(chuckling) I'd like to show you that the right product, applied correctly, can enhance your natural beauty.

If you'd all like to choose a table.

Crème rouge can add a healthy glow, brightening the complexion and giving the skin a more youthful appearance.

An elegant eyebrow will frame the face, while darkening the lash line will make eyelashes seem longer.

And this... this is our greatest innovation.

A stick of lip color... ...in a tube.

(women murmuring) Can I help, Madame Selfridge?

May I ask, does the bureau deal with personal information?

We deal with everything.

It's an inquiry of a rather delicate nature.

(quietly): "Princess Marie Wiasemsky."

I want to know when she left Russia, how long she was in Paris, where she's lived in England, who her creditors are.

Everything about her.

I want to know who this woman really is.

(knocking) Mr. Selfridge, Miss Webb is here.

Ah.

It's good to see you... Good to see... (both chuckle) Have a seat.

Please.

I got your note.

Ah, so then you know I'm now the proud owner of an expensive field.

That's wonderful.

And now that you have the land, you'll need architects, engineers, construction firms...

I think what I need is you.

Hear me out.

I know you have your own interests, your own company, but I need a manager.

I'll pay you, of course.

Mr. Selfridge, I would be delighted.

Ah.

Then we have a lot to talk about.

Uh, tomorrow afternoon?

Done.

If we're going to be working together, there are some people that I'd like you to meet.

Ladies.

I'm glad that you made it.

I thought a bit of shopping would be a welcome distraction.

I would like you to meet Miss Nancy Webb.

Miss Webb, this is Princess Marie.

Proud mother-in-law to Rosalie.

And this is Violette.

I'm not married, I don't have a job, so shopping is pretty much all I'm good for.

Oh, I'm sure that's not true.

No.

Do you work here?

Actually, Miss Webb is going to be managing the Homes for Heroes scheme.

Ah, yes.

All those little houses.

How exciting.

We must go to cosmetics demonstration.

Are you coming?

I want to look like Gloria Swanson.

MARIE: Oh, that awful nose.

Such long face.

Like horse.

(chuckles) NANCY: Oh, no.

No.

She has such a natural aristocracy.

HARRY: You'd be most welcome.

Thank you.

Please.

Mrs. Leclair.

These came in this morning.

They should have been in Monday.

They need to go in the window.

Uh, I'll ask Mr. Leclair when he comes in.

Well, where is he?

He was up all night working.

Um, I'm sure he won't be long.

Oh, then I'll do it myself.

No, no...

I'll do it.

As quick as you can, please.

What are you doing?

Kitty asked me to put these in.

It's my window.

You weren't here, so... Because you didn't wake me.

Well, I thought you needed the sleep.

(scoffs) I worked all night on this.

Yeah, Henri, it's just powder, boxes of powder.

No, no, no, no, no, no, it was mine.

I was just trying to help.

I don't want your help.

(sniffles) Then what... then what do you want?

Please tell me, because I ca...

I can't go on like this.

Like what?

You barely say a word to me.

What do you want me to say?

You spent four years at war.

Yeah, and now it's over.

But something's changed.

We're... we're like strangers, and it's killing me.

Don't say that, please.

I even went to see Victor.

What?

I asked him about Verdun.

And what would he know?

Well, he's told me more than you have.

Oh, I'm sorry I'm such a disappointment.

Stop it, that's not what I'm trying to say.

Then what?!

What's going on?

(indistinct chatter) I lie next to you every night.

Oh.

And I...

I hear you cry in your sleep.

And when I hold you, you hold on to me.

But when you wake up, you push me away.

I know that you've been through some awful things... You don't know anything!

(crashing, shattering) That's enough!

(sobs) (indistinct chatter) (sniffles) No, I'll do it, please.

It's my fault.

I'll put it all right.

(sighs) (sniffles) Henri.

Oh, for God's sake.

(shuddering breaths) Oh, my God.

Come here.

(distant gunfire) Laissez-moi.

Laissez-moi.

(exhales) Hey, Henri, it's Harry.

It's Harry.

Who did you think I was?

(shuddering breaths) They're dying.

Who are?

All of them.

My men.

No, no, there's no one here.

It's just you and me.

They're everywhere.

They beg me for water.

(sniffles) I can't help them.

I hear them crying.

Henri, where are you going?

Henri?

(door opens) (door shuts) (sighs) You're up late.

I thought...

I thought you were Henri.

Have you seen him?

Not tonight.

What are you doing?

I have to go and find him.

It's 3:00 in the morning, don't be daft.

Hey.

What happened?

We had an argument.

Well, more than that.

He'll be back when he's ready.

What if something happens to him?

He survived four years in France.

He'll be fine.

George?

I...

I didn't mean to... (sighs) Are you all right?

Me?

'Course I am.

You know, you-you never talk to me about the war.

Some days, I hardly think about it.

Others, everything around you looks the same, but it's like it's not real.

It could all break apart any minute.

So what do you do?

You get through the day.

Hope it gets better.

Just wait for him.

That's all you can do.

(dogs barking) I'm sorry.

Have we heard from Henri?

Miss Mardle said he didn't go home last night.

If I may?

I have seen something similar in my former regiment.

Extreme behavior, out of character.

There's the euphoria of getting home, and then, one realizes... Memories and feelings simply have no place in day-to-day life.

CRABB: What about a period of leave?

Time to reflect, away from the pressures of work.

Perhaps.

Sometimes making a chap feel useless-- worst thing you can do.

Hmm.

I can't just close the door on him.

Henri is my closest friend.

I'll find a role where he's right beside me, where I can look out for him.

We have to find him first.

KITTY: All the products you saw at the beauty event are on sale today, madam.

What are you doing here?

Your sister spends an hour in the bathroom... singing.

Then she reads my paper, and eats breakfast, getting crumbs over as much of the table as she can, all while I'm trying to work.

She's to find another job, get her own place.

I've got a book to write.

I'll talk to her.

(sighs) Read all about it!

Come and get your paper!

One, please.

All right.

Thank you.

(indistinct chatter) There you are.

Thank you.

(dogs barking) Mr. Edwards.

I need a favor.

Somewhere to interview these two for a couple of hours.

It's for a book I'm writing.

Life after the war.

Will I be in it?

You never know.

(laughs) We don't open till 6:00.

I won't tell if you don't.

Come on.

Please.

Mrs. Edwards.

Beauty sales are through the roof.

Have a think about what your department needs, and if I can help, it's yours.

Um, well, actually, um, there is something.

It's my sister... Connie.

She used to work here in the loading bay, and then Fashion.

She needs a firm hand, but she's bright, and she learns fast.

And... (chuckles) ...I'm being ever so bold, Mr. Selfridge, but I know that family is the most important thing to you, and the store is one big family in a way, and she needs a job.

Jobs go on merit, not family connection.

But isn't it wonderful when it can be both?

I know you must feel that way about Mr. Gordon, your son.

Oh, he's done ever so well here, hasn't he?

He's a chip off the old block, isn't he?

No one but you could get away with that.

(laughs) I'm sure Miss Mardle would welcome the help.

(chuckles) Your sister can have the job.

Thank you, Mr. Selfridge.

Thank you.

What did you do before the war?

I worked in a laundry.

I was a warehouseman.

We were slow getting demobbed, so by the time we got back, there was no jobs left.

They gave my job to a girl.

Said that she was just as good, and they could pay her less.

They should have kicked them all out when we came home.

Elsa?

Who?

The women?

How is it right that we're out on the streets, scraping by, while they swan around, giving themselves airs and graces for pin money?

You have this idea of home when you're in the trenches.

Keeps you going.

Yeah.

And then you come back.

Nowhere to live.

Heroes, my ass.

Someone ought to do something.

Henri?

NANCY: Your wife's designs.

HARRY: And the Selfridge estate.

They're really quite similar.

It's a good start.

(knocking) I'm off home now, Mr. Selfridge.

Of course.

Thank you, Miss Plunkett.

Don't forget-- you've tickets for the theatre.

I won't.

Now, it's women who run these households, and no one ever asks them what they want, so I did.

Hmm.

Here's some research, and a survey I ran shows that what these people really want is hot and cold running water, electricity throughout each and every house, a private lavatory inside and a private garden... (lively, upbeat music playing, crowd chatter) Victor.

Violette.

Your French gentleman not with you?

No, and he's not mine.

So, you're on your own.

You're thinking, "No decent girl would come out without an escort."

That's not what I'm thinking.

You have no idea what kind of a girl I am.

And you don't know anything about me.

So I guess that makes us equal.

(indistinct chatter) Sorry we had to stop.

Oh, no, you must go to the theatre.

At least let me get you a cab.

You are very kind, Mr. Selfridge.

Harry.

Please.

Nancy.

(elevator bell dings) Here we go.

I've...

I've looked everywhere for him.

MARDLE: He'll come back to you, my dear.

Because he loves you, and you love him.

Maybe that's not enough.

Whatever's happened to him in the war has changed him.

I don't know him anymore.

He frightens me.

MARDLE: Oh, Agnes.

(sighs) You spare a copper?

You bitch.

What did you say?

You can't spare a penny for men who've fought for king and country?

What do you spend it on, drawers and rouge?

I wasn't shopping.

I've been working late.

Oh, we knew a few working girls back in France.

Yeah, they made a pretty penny lying flat on their backs.

MAN: All you're good for, love.

I'm head of department.

Oh, get Lady Muck.

And you still can't spare a copper?

Keeping honest men out of a job.

I work in beauty.

I sell lip color and creams, and I've just worked a 14-hour day.

It's no wonder you can't get jobs.

Drinking on the street.

You're a disgrace.

Shut it!

Give us a feel.

Get your hands off me!

You go and keep watch.

Now.

(whimpering) Come here.

No!

(muffled screaming) Hey!

Hey!

What the hell are you...?

Hey!

Hey!

Police!

Police!

Police!

What happened?

Oh, my God.

(crying) (whistle blowing) (crying) Next tim Visit us at pbs.org/masterpiece to watch video and explore features, and follow us on Facebook and Twitter.

Season 3 of Mr. Selfridge is available on Blu-ray and DVD.

The companion book is also available.

To order, visit shopPBS.org or call us at 1-800-PLAY-PBS.

Captioned by Media Access Group at WGBH access.wgbh.org